Sewer contacts
Who to Call for a Sewer Problem, by City
Short answer: in the City of Los Angeles, call LA Sanitation (LASAN) at 1-800-773-2489, 24 hours. Glendale, Burbank, Pasadena and Culver City run their own sewers, and unincorporated areas have county contacts. The right number depends on where the property is.
City of Los Angeles
- LASAN: 1-800-773-2489
- 24 hours, 7 days
- TTY: 213-473-4112
- Online: MyLA311
Numbers checked October 2026 from each agency’s own pages.
The number to call, by location
| Where the property is | Who runs the sewer | Where to start |
|---|---|---|
| City of Los Angeles (Hollywood, Silver Lake, Echo Park, Highland Park, Koreatown, Sherman Oaks and other LA neighborhoods) | LA Sanitation (LASAN) | 1-800-773-2489, 24 hours |
| Glendale | City of Glendale Public Works, Maintenance Services | (818) 548-3950 |
| Burbank | City of Burbank Public Works | (818) 238-3915, 7:30 a.m. to 4 p.m. After hours (818) 238-3778 or (818) 238-3000 |
| Pasadena | City of Pasadena, Citizen Service Center | 626-744-7311, Monday to Friday, 8 a.m. to 5 p.m. |
| Culver City | City of Culver City Public Works, Maintenance Operations | (310) 253-6420, Monday to Friday, 7:30 a.m. to 5:30 p.m. (closed every other Friday) |
| Unincorporated LA County | County Public Works and the Sanitation Districts | County Public Works 1-800-675-4357. Sanitation Districts (562) 437-6520 or (562) 437-1881 |
We checked each number against the agency’s own page. Phone numbers change, so confirm before you rely on one. Where a city page did not list an after-hours line, we say so rather than guess.
Last updated October 2026.
Is it the city’s main or your private line?
Every system has the same split. The public sewer main in the street belongs to the city or district. The private lateral from your building to the main belongs to the property owner. Burbank, Pasadena and the Los Angeles Sanitation Districts say this in their own materials. For Los Angeles, see who is responsible for the sewer line.
- If sewage is coming up in the street, a manhole is overflowing or the whole block is affected, call the number above.
- If it is inside your building or only your property, call a plumber.
- If you are not sure, a camera answers it in a few minutes.
What to tell the agency when you call
- Your address and the nearest cross street.
- What you see: sewage in the street, a manhole overflowing, or a backup in your building.
- When it started and whether neighbors are affected.
- Whether it is raining.
- A phone number where they can reach you.
Take photos of the backup and write down the time. Keep a record of who you spoke to.
In an emergency
If sewage is coming up inside the house, stop using water and call. See emergency sewer backup. If anyone is in danger, call 911. During heavy rain, LASAN asks callers to keep calls for urgent issues.
Where we fit
We are a referral service. We do not run any sewer. We connect you with Mike Anderson, a local plumber who works on the private side: camera inspection, cleaning and finding the cause. If the camera shows the problem is in the city main, he will show you the footage so you can report it. See service areas.
Rain, overflows and the city
During heavy rain, extra water enters sewers and some backups happen in public lines. LASAN advises residents to have the lateral inspected by camera and to keep roof gutters and yard drains clear so rain does not back up toward the building. See rainy season sewer backups and the LASAN rebate.
Common questions
Who do I call for a sewer problem in Los Angeles?
LASAN at 1-800-773-2489, 24 hours, for the City of Los Angeles. You can also use MyLA311.
Who do I call in Glendale?
Glendale Public Works Maintenance Services at (818) 548-3950. The page we checked does not list an after-hours line.
Who do I call in Burbank?
Public Works at (818) 238-3915 from 7:30 a.m. to 4 p.m. After hours, (818) 238-3778 or (818) 238-3000.
Who do I call in Pasadena?
The Citizen Service Center at 626-744-7311, Monday to Friday, 8 a.m. to 5 p.m.
Who do I call in Culver City?
Public Works Maintenance Operations at (310) 253-6420 during business hours. Closed every other Friday.
Not sure which side it is on?
Tell us the address and what is happening. We will connect you with Mike, who can camera the line and show you.